The following excerpt is from a recent blog entry by research firm, Compete:
In Q2 2011, the Compete financial services team embarked on significant investigation into mobile banking. We asked our panel (2 million US consumers) a lot of questions about mobile banking use and interest.
Given the level of investment and commitment to mobile applications and services, banks may wonder whether or not their mobile adopters are satisfied with their mobile offerings. What we hear from consumers is a resounding “yes!”
In terms of satisfaction with current mobile banking services, consumers who are using these services are very satisfied. Approximately 90% of consumers reported they were either extremely or very satisfied with transferring funds, scheduling bill payments, and viewing their account balance on their mobile device and 87% were very or extremely satisfied with bill payment and remote check deposit.