Monitise today announced the launch of Alerting+, a next-generation consumer alerting and engagement solution for financial institutions (FIs). For the first time, FIs utilizing Alerting+ can evolve alerts from one-way notification to real-time two-way conversations that build trust and unlock new opportunities for revenue generation, customer acquisition and retention, fraud reduction, risk management and customer engagement. Alerting+ can augment existing messaging solutions or work stand-alone.
Alerting+ enables any FI, regardless of their core mobile banking platform, to enhance enterprise-wide messaging with a host of industry-first capabilities such as multi-step Conversational Alerts, Alert Aggregation, Omni-Channel Message Delivery, Alert Authoring and Cross Channel Consumer Preference Management. FIs can proactively communicate with and engage their customers through SMS, Email and Push Notifications. FIs can use two-way and multi-step alerts available with Alerting+ to advise customers if there’s any unusual transaction activity or potential fraud transactions and offer the unique ability to take immediate action on their account. With more advanced business processes integrated into Alerting+, FIs can design relevant cross-sell and upsell offers, opening up new revenue generation opportunities.
Alerting+ by Monitise brings a set of enterprise and engagement alerting capabilities that provide FIs with better mobile customer management to build truly mobile relationships. By moving beyond simple one-way notifications and basic two-way exchanges, FIs are in a unique position to harness the real power of mobile, leveraging the high engagement of a front screen application. Integrating advanced business processes based on consumers transactional behavior and account status builds real enterprise business value by engaging customers with relevant conversations in real-time.
To learn more about Alerting+ by Monitise, download the white paper.